Payment Methods

The payment methods currently available for your order are shown during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services available when your purchase is placed.

Please choose one of the payment methods displayed at checkout and follow the on-screen instructions to complete your purchase.

Payment Authorization & Verification

Transactions may be subject to payment authorization, verification, and fraud-prevention review before an order is accepted or fulfilled.

Your bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account. These actions are determined by the applicable financial institution or payment provider.

Checkout Security

Checkout transactions are handled through Shopify and applicable payment service providers using security measures designed to help protect payment and transaction information.

Prices & Final Order Total

Before submitting payment, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and the final amount payable for your order.

Please carefully review your selected products, quantities, delivery information, applied discounts, and final order total before completing your purchase.

Bank & Payment Provider Charges

Depending on your payment method and financial institution, your bank, card issuer, or payment provider may separately apply currency-conversion, international-transaction, foreign-exchange, or other fees.

Any such fees are determined and collected by the applicable financial institution or payment provider rather than by ordavelle™.

Discount Codes & Promotions

If you have a valid promotional or discount code, enter it in the applicable field before completing checkout and confirm that the discount has been correctly reflected in your order total.

Promotional offers may be subject to conditions such as eligible products, minimum purchase requirements, usage limits, availability, exclusions, or expiration dates stated with the applicable offer.

Declined, Pending, or Duplicate Charges

If your payment is declined, check the billing and payment information entered during checkout. You may also need to contact your bank or payment provider for further information.

A pending transaction may represent a temporary authorization rather than a completed charge. The timing of authorization releases is generally determined by the applicable bank or payment provider.

If you believe you have been charged more than once for the same order, contact our customer support team and include your order number and a clear description of the issue.

Order Confirmation

After your order has been successfully submitted, an order confirmation is normally sent to the email address entered during checkout.

If you do not see the confirmation message, please check your spam or junk folder and make sure the email address entered during checkout was correct.

Payment Questions

If you have a question about a payment, transaction, or checkout issue, please contact ordavelle™ customer support at service@ordavelle.com.

When contacting us about an existing order, include your order number where available and a clear description of the issue so that your request can be reviewed more efficiently.