After payment confirmation and any necessary order verification, orders are normally prepared for shipment within 2–4 business days.

During promotional periods, holidays, product launches, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Order processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total delivery period includes both order processing and carrier transit time.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the delivery destination and available shipping service.

You will have an opportunity to review the shipping charge and final order total before completing your purchase.

Depending on inventory availability, product size, fulfillment requirements, and delivery destination, orders may be dispatched from our facilities or designated fulfillment partners.

The shipping origin displayed on a parcel may therefore differ from our registered company address.

If an order contains multiple home organization products, individual items may occasionally be shipped separately. In this case, separate tracking information may be provided for each shipment.

Once your order has been dispatched and tracking information becomes available, shipping details will normally be sent to the email address entered during checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, package dimensions, and available delivery service.

Please carefully review your recipient name, delivery address, apartment or unit number, postal code, and contact information before completing your order.

If you notice an address error after placing an order, please contact customer support as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after the order has entered processing or shipment preparation.

Additional shipping costs may apply if an incorrect, incomplete, or undeliverable address supplied at checkout causes a parcel to be returned and requires reshipment.

Shipping availability for P.O. boxes, APO/FPO addresses, and United States territories may depend on the product, parcel size, destination, and carriers available at the time of purchase.

If an address is supported, an available shipping method will normally appear during checkout. If no shipping option is available, we may be unable to deliver the selected product to that destination.

Temporary gaps in tracking updates may occur while a shipment moves between sorting facilities, carriers, fulfillment centers, or regional delivery networks.

If tracking has not updated for an extended period or your shipment appears significantly delayed, please contact customer support with your order number so the available shipment information can be reviewed.

If a package appears to have been lost while in transit, please contact customer support and provide your order number.

After the available tracking information and shipment circumstances have been reviewed, an appropriate solution may be provided where the shipment loss is confirmed.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check the delivery area, mailbox, household members, building reception, neighbors, and any secure locations where the carrier may have left the shipment.

If the parcel still cannot be located, please contact customer support with your order number so the delivery circumstances can be reviewed.

Please contact customer support promptly if an order arrives damaged, incomplete, incorrect, or materially different from the product ordered.

Because ordavelle™ offers home organization products with different dimensions, panels, rails, dividers, handles, frames, and moving components, protective packaging may vary by item according to its size, shape, structure, and shipping requirements.

Please provide the following when reporting an order issue:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product and issue.
• A photograph of the exterior shipping package and shipping label.

Once the circumstances have been reviewed, an appropriate solution will be provided where the issue is confirmed.

Where delivery to an international destination is available, applicable shipping methods will be displayed during checkout.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, carrier, or other applicable service provider.

Unless checkout clearly states that such charges are included, charges imposed after shipment are generally the responsibility of the recipient.