The personal information we collect depends on how you interact with ordavelle™ and our online store. Information may include:

• Contact information such as your name, email address, telephone number, billing address, and shipping address.
• Order information including products purchased, order value, order number, shipping information, transaction status, returns, and refunds.
• Customer account information if you create or use an account on our store.
• Information you choose to provide when contacting customer support or communicating with us.
• Device and website information such as IP address, browser type, device type, operating system, cookie identifiers, and interactions with our website.
• Payment-related information required to complete or verify a transaction through Shopify and applicable payment service providers.

We may receive personal information in several ways, including:

• Directly from you when you place an order, create an account, complete a form, or contact us.
• Automatically when you browse or interact with our website through cookies, pixels, logs, and similar technologies.
• From Shopify and service providers involved in website operation, payment processing, fulfillment, delivery, analytics, security, or customer service.
• From advertising or marketing services when those services are enabled and their use is permitted by applicable law.

We may use personal information when reasonably necessary to operate our online home organization store and provide services to customers, including to:

• Process, verify, fulfill, and deliver customer orders.
• Provide order confirmations, shipping updates, and tracking information.
• Respond to customer questions and provide customer support.
• Manage returns, refunds, disputes, and transaction-related requests.
• Maintain shopping carts, accounts, checkout, and website functionality.
• Detect, investigate, and reduce fraud, misuse, and security risks.
• Analyze and improve our website, products, services, and shopping experience.
• Provide marketing communications where permitted and where appropriate.
• Comply with applicable legal, regulatory, tax, accounting, and recordkeeping obligations.
• Establish, exercise, or defend legal claims where necessary.

Our website and the services supporting it may use cookies, pixels, tags, logs, and similar technologies to help operate the online store, remember preferences, maintain shopping-cart and checkout functionality, improve security, understand website activity, and support analytics or advertising where applicable.

You may be able to manage certain cookies through your browser, device settings, or privacy controls made available on our website. Restricting essential cookies may affect parts of the store, including account, cart, checkout, or other functionality.

We may disclose personal information to service providers when reasonably necessary to operate our store, provide requested services, or complete customer transactions. These may include:

• Shopify and other e-commerce technology providers.
• Payment processors, financial institutions, and transaction service providers.
• Shipping carriers, fulfillment providers, and logistics partners.
• Hosting, website infrastructure, analytics, and security providers.
• Customer-support and communication service providers.
• Advertising and marketing providers where their services are enabled and permitted.
• Professional advisers and business service providers where reasonably necessary.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Information may also be disclosed as part of a business transaction, restructuring, financing, merger, acquisition, sale, or transfer, subject to applicable legal requirements.

We do not rent personal information to unrelated third parties for their independent use.

Depending on the technologies used by our store and the privacy laws applicable to you, certain advertising-related disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising even when money is not exchanged for the information.

Where applicable, eligible users may use available store privacy controls or contact us to exercise relevant privacy choices.

Our online store is operated using Shopify's e-commerce infrastructure. Information necessary to provide website, shopping-cart, checkout, account, transaction, and related services may therefore be processed by Shopify and applicable service providers according to their respective privacy practices and legal obligations.

When you make a purchase, payment information required to authorize and complete the transaction may be processed by Shopify and applicable payment providers.

Payment providers may collect and process information in accordance with their own privacy policies, security requirements, and legal obligations.

Personal information may be retained for as long as reasonably necessary for order processing, delivery, transaction administration, customer support, returns, refunds, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, why it was collected, how it is used, and applicable legal requirements.

Depending on where you live and the law that applies to your information, you may have certain privacy rights, which may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Opt out of certain sales, sharing, or targeted advertising where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy request where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

Privacy rights are subject to applicable exceptions, limitations, and verification requirements.

To submit a privacy-related request, contact us using the customer support email listed below and use “Privacy Request” as the subject line.

Please provide enough information for us to understand your request and, where necessary, identify the relevant customer account, communication, or transaction. We may need to verify your identity before completing certain requests.

Where permitted, we may send promotional communications when you choose to receive them. You may unsubscribe from promotional email communications using the unsubscribe option included in those messages.

Even if you opt out of promotional communications, we may still send non-promotional messages when necessary for purchases, payments, shipping, returns, refunds, security, customer service, or other transactions you have requested.

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, loss, disclosure, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Customers are responsible for protecting account credentials and should contact us if they believe their account or order information has been used without authorization.

ordavelle™ is a general consumer shopping website for home organization products and is not directed specifically to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe personal information relating to a child has been submitted improperly, please contact us so the matter can be reviewed.

Our store, Shopify, and other service providers may operate in different jurisdictions. As a result, personal information may be processed or stored in a location different from the location in which you access our website.

Where required by applicable law, international processing or transfers will be handled subject to relevant legal requirements and safeguards.

Our website may contain links to or use services provided by third parties. Those third parties may collect or process information according to their own privacy policies and terms.

This Privacy Policy does not control the privacy practices of independent third-party websites or services. We encourage you to review their privacy information before providing personal information directly to them.

We may update this Privacy Policy from time to time to reflect changes to our website, technology, services, business practices, service providers, or applicable requirements.

When this policy is revised, the updated version will be posted on this page and the “Last Updated” date will be changed accordingly.