Return Window

Eligible products may be returned within 30 calendar days from the date the order is confirmed as delivered.

To remain within the return period, please contact our customer support team before the 30-day return window expires. Return eligibility will be reviewed according to the conditions described below.

How to Start a Return

Please contact us before sending any product back. To begin a return request, email service@ordavelle.com.

Please include the following information when possible:

• Your order number.
• The product you would like to return.
• The reason for the return.
• Clear photographs or videos when relevant.
• For damaged, incorrect, or incomplete orders, photographs of the product, shipping package, and shipping label.

After reviewing your request, our customer support team will provide the appropriate return instructions when the return is approved.

Return Eligibility

For returns based on personal preference, change of mind, size preference, storage needs, or another reason unrelated to a product defect or fulfillment error, the product should generally be:

• Unused and in its original condition.
• Clean, complete, and free from intentional damage.
• Returned with all included components, accessories, dividers, fasteners, rails, inserts, or other original parts.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows the product to be safely inspected.
• Accompanied by the applicable order number or other proof of purchase.

Opening the shipping package does not automatically make an item ineligible for return. However, the product must otherwise satisfy the applicable return conditions.

Home Storage Products & Product Condition

ordavelle™ offers household organization and storage products designed for areas such as kitchens, cabinets, drawers, closets, bathrooms, utility spaces, desks, and other everyday storage areas.

Depending on the product, items may include sliding components, rotating sections, adjustable dividers, metal supports, molded panels, handles, rails, baskets, trays, or other functional parts.

When inspecting a product that you may wish to return, please handle all surfaces and moving components carefully. Products should not be intentionally modified, drilled, cut, permanently attached, painted, or otherwise altered if you intend to request a preference-based return.

Minor differences in color tone, surface texture, molding marks, finish, or measurements may occur as a normal result of manufacturing and are not automatically considered defects.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as reasonably possible after delivery. If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us within 7 calendar days after delivery.

Include your order number and clear photographs or videos showing the issue. When relevant, please also include photographs of the shipping carton, protective packaging, and shipping label.

Once the issue has been reviewed and confirmed, we may provide an appropriate replacement, reshipment, refund, return arrangement, missing component, or another reasonable solution depending on the circumstances.

When a confirmed problem is attributable to us, the customer will not be required to bear additional return or replacement shipping costs caused by that error.

Return Authorization & Return Address

All returns must be reviewed before they are shipped back.

After an eligible return request has been approved, our customer support team will provide the appropriate return instructions and return destination for that order.

Please do not automatically send merchandise to the company address shown in the Business & Contact Information section below.

Packages sent without prior authorization, to an incorrect destination, or to an address that was not provided as part of the approved return instructions may experience delays or may not be eligible for processing.

Non-Returnable Items

Certain items may not qualify for a preference-based return. These may include:

• Customized or personalized products.
• Products clearly identified as Final Sale or non-returnable before purchase.
• Products that have been intentionally modified, drilled, cut, permanently installed, or otherwise materially altered after delivery.
• Products damaged through misuse, improper handling, or improper installation after delivery.
• Returned products with essential components or included parts missing.
• Products returned in a condition that prevents reasonable inspection.

Promotional or discounted pricing alone does not make an item non-returnable unless the product was clearly identified as Final Sale or non-returnable before purchase.

These limitations do not affect any consumer rights that cannot lawfully be excluded under applicable law.

Return Shipping Costs

Preference-based returns: If you return an eligible product because of a change of mind, personal preference, incorrect customer selection, size or space preference, or another reason not attributable to ordavelle™, you are generally responsible for the cost of returning the product.

Confirmed order or product problems: If we confirm that your order arrived damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, an appropriate solution will be provided without requiring you to bear additional costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns.

No restocking fee is charged for an approved return.

Preparing & Shipping Your Return

Please pack approved returns securely to help prevent damage while the package is in transit.

When returning household storage products with multiple components, please include all original parts that were supplied with the product, including removable trays, panels, dividers, fasteners, handles, supports, rails, or accessories where applicable.

For preference-based returns, we recommend using a reliable trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

We cannot guarantee receipt of a return package shipped without tracking or sent to a destination other than the return location provided by customer support.

Return Inspection & Refund Processing

Once an approved return reaches the designated return location, the item may be inspected to confirm that it meets the applicable return conditions.

After the return has been received, inspected, and approved, the applicable refund will normally be initiated to the original payment method within 5–10 business days.

After a refund has been issued by us, additional processing time may be required by your bank, card issuer, or payment provider before the credit appears in your account.

Refund Method

Approved refunds are normally issued to the original payment method used when the order was placed.

If the original payment method is unable to receive the refund, we may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the nature of the issue, the value of the product, and the circumstances of the request, we may determine that a refund, replacement, missing part, or other resolution can be provided without requiring the product to be returned.

Exchanges

Exchanges are subject to current product and inventory availability.

If an exchange for the requested product or variation is available, customer support will provide the appropriate instructions.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the preferred product.

Order Cancellation

If you would like to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests before fulfillment begins. However, cancellation cannot be guaranteed after an order has entered processing, packaging, fulfillment, shipment preparation, or dispatch.

If an order has already been shipped, the applicable return procedures described in this policy will apply after delivery.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Consumer Rights

This policy describes the standard return and refund procedures for purchases made through ordavelle.com.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded, restricted, or modified under applicable consumer-protection law.